- Facilitate telehealth consultations
- Enable communication with healthcare providers
- Provide administrative and coordination support
- Enable prescription transmission where legally permitted
- Telehealth has inherent limitations
- Not all conditions can be diagnosed virtually
- Prescriptions are not guaranteed
- Provider availability is not guaranteed
- Medical outcomes vary
- You are at least 18 years old (unless legally permitted otherwise)
- You are located in a jurisdiction where the Services are legally available
- All information you provide is accurate and complete
- Maintaining credential confidentiality
- All activities under your account
- Immediately reporting suspected breaches
- Consultation fees
- Subscription fees
- Administrative fees
- Cancellation or missed appointment fees
- Data transmission interruptions
- Cybersecurity risks
- Audio/video limitations
- Incomplete patient information
- Provide false medical or identity information
- Misuse prescriptions
- Attempt unauthorized system access
- Upload malicious software
- Harass providers or staff
- Reverse engineer platform technology
- Pharmacies
- Laboratories
- Payment processors
- Technology infrastructure providers
- Merchantability
- Fitness for a particular purpose
- Non-infringement
- Uninterrupted or error-free operation
- Indirect damages
- Incidental damages
- Consequential damages
- Loss of profits
- Loss of data
- Medical outcomes
- Provider actions or decisions
- Service interruptions
- Your use of Services
- Violation of these Terms
- Violation of laws
- Misuse of prescriptions or medical advice
- Jury trials
- Class actions
- Class arbitration
- Natural disasters
- Cyberattacks
- Government actions
- Utility or internet failures
- Pandemics
- Labor disputes
- Terms violations
- Fraud or abuse
- Security concerns
- Legal compliance requirements
The CareMD – Terms and Conditions (Enterprise / Ultra-Protective Version)
Effective Date: 01/27/2021
Last Updated: 02/24/2026
1. Binding Agreement
These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“User,” “you,” or “your”) and The CareMD, Inc. (“The CareMD,” “Company,” “we,” “our,” or “us”).
By accessing or using our website, mobile applications, telehealth platform, or related services (collectively, the “Services”), you agree to be bound by these Terms.
If you do not agree, you must immediately discontinue use of the Services.
2. Nature of Services
The CareMD provides a technology platform that may:
Unless expressly stated otherwise in writing, The CareMD is not a healthcare provider and does not provide medical care, diagnosis, or treatment.
Healthcare services are provided by independent licensed providers.
3. No Emergency Services
The Services are not for medical emergencies.
If you are experiencing an emergency, call 911 or go to the nearest emergency department immediately.
The CareMD disclaims all liability related to emergency misuse of the platform.
4. No Medical Guarantee
You acknowledge and agree:
The CareMD makes no warranties regarding medical outcomes or provider decisions.
5. Eligibility and Geographic Restrictions
You represent and warrant that:
We reserve the right to verify eligibility at any time.
6. Account Security and Responsibility
You are solely responsible for:
The CareMD is not liable for unauthorized account use.
7. Payment Terms
You agree to pay all applicable fees, including:
Non-Refund Policy
Except where required by law, all payments are final and non-refundable.
Payment Processing
Payments are processed via third-party processors.
The CareMD does not store full payment card data.
8. Telehealth Technology Disclaimer
You acknowledge risks inherent to telehealth, including:
You accept these risks by using the Services.
9. Acceptable Use
You agree not to:
Violations may result in termination and possible legal action.
10. Intellectual Property
All platform materials, including software, content, branding, and design, are exclusively owned by The CareMD or its licensors.
Unauthorized use is strictly prohibited.
11. Third-Party Integrations
The Services may integrate with third parties, including:
The CareMD is not responsible for third-party performance or policies.
12. Privacy and Data Use
Use of Services is also governed by our Privacy Policy.
You consent to data collection, storage, and processing as described in that policy.
13. Disclaimer of Warranties
The services are provided “as is” and “as available.”
To the maximum extent permitted by law, The CareMD disclaims all warranties, including:
14. Limitation of Liability (STRONG FORM)
To the maximum extent permitted by law:
The CareMD shall not be liable for:
Total liability shall not exceed the amount paid by you to The CareMD in the prior 12 months.
15. Indemnification
You agree to indemnify, defend, and hold harmless The CareMD and its affiliates, officers, employees, contractors, and partners from claims arising from:
16. Mandatory Arbitration (Investor-Grade Clause)
All disputes shall be resolved exclusively through binding arbitration.
You waive the right to:
Arbitration shall occur in Texas unless otherwise required by law.
17. Class Action Waiver
You agree disputes will be resolved only on an individual basis.
You waive participation in any class, collective, or representative action.
18. Force Majeure
The CareMD is not liable for failure or delay due to events beyond reasonable control, including:
19. Termination Rights
We may suspend or terminate access at any time for:
20. Governing Law
These Terms are governed by the laws of the State of Texas.
21. Updates to Terms
We may modify these Terms at any time.
Continued use of Services constitutes acceptance of updates.
22. Contact Information
10601 Clarence Dr Ste 310 Frisco, TX 75033
888-275-8955